Huobi Chat user privacy policy

The introduction

Huobi Chat attaches great importance to user information security and privacy protection and strives to prevent information leakage, damage and loss through reasonable and effective information security technology and management process. Provide you with convenient information management options to enhance your information management convenience; Protect your communication secret, protect your information and communication security. Huobi Chat strictly abides by the laws and regulations, only collects the necessary information, and improves the transparency of information processing. In all aspects of product or service development, it integrates legal, product, design and other factors into the concept of privacy protection to provide you with more secure and reliable services.

We formulate and follow this Huobi Chat user privacy policy (hereinafter referred to as "this policy"), mainly to explain to you:

what information we collect;

the purpose of our information collection;

the rights you have.

I hope you will carefully read the privacy policy to understand in detail how we collect and use information, so that you can better understand our services and make appropriate choices。

If you use the Huobi Chat service, you agree with what we have said in this policy.


Unless otherwise agreed, the terms used in this policy have the following definitions.

Personal information: it refers to all kinds of information recorded electronically or by other means that can identify the personal identity of natural person individually or in combination with other information, including but not limited to the name, date of birth, id number, personal biometric information, address and telephone number of natural person.

1、Personal sensitive information: it refers to personal information which, once disclosed, illegally provided or abused, may endanger personal and property safety, and can easily lead to damage to personal reputation, physical and mental health or discriminatory treatment. For example, personal sensitive information includes id number, personal biometric information, bank account, communication content, health physiological information, etc.

2、Devices: devices that can be used to access the Huobi Chat service, such as desktop computers, laptops, tablets or smartphones.

3、Unique device identifier :(exclusive ID or UUID) refers to a string of characters encoded into the device by the device manufacturer, which can be used to uniquely identify the corresponding device (such as the IMEI number of the mobile phone). Unique device identifiers can be used for a number of purposes, including providing ads when cookies cannot be used, such as in mobile applications.

4、IP address: each device connected to the Internet will be assigned a number, called the Internet protocol (IP) address. These Numbers are usually assigned by geographical region. IP addresses are often used to identify the location of a device when connected to the Internet.

5、Short for Global Positioning System (GPS). The GPS signal receiver on the device you are using can receive the signal from the GPS satellite and calculate your position using the information transmitted.

6、WIFI: wi-fi is a technology that allows electronic devices to connect to a wireless LAN, commonly known as a wireless network.

7、Base station, namely public mobile communication base station, is a form of radio station. It refers to a radio transmitting and receiving station which transmits information between mobile communication exchange center and mobile phone terminal in a certain radio coverage area.

8、SSL (Secure Socket Layer), also known as the Secure Socket Layer, is a security protocol implemented on the transport communication protocol (TCP/IP). SSL supports a variety of networks and provides three basic security services, all using public keys and symmetric key techniques to achieve information confidentiality.

9、 Automatic collection: including the following:

(1) Cookies

Cookie is a small text file placed by the website server in the client (your computer, mobile phone or other smart terminal) when you are browsing the web. It can be used to improve your experience. See Cookie policy description for details.

(2) Web beacon

A Web beacon is an electronic image file or other technology embedded in a Web site or email that can be used to calculate the number of visitors, record whether and when you view an email or Web site, or to use certain cookies.

(3) Log files

Log files store some data collected automatically. Such data includes Internet protocol (IP) addresses, browser types, Internet service providers (isps), reference/exit pages, operating systems, date/time stamps, and clickstream data.

(4) ET Tag

ET Tag is an HTTP protocol header passed between an Internet browser and an Internet server, which can replace cookies to track individual users, enabling us to better understand and improve our services.

(5) JavaScript

JavaScript is a programming language for making web pages more interactive and dynamic. JavaScript can set cookies, read cookies, and delete cookies. In addition to the above definitions, other terms used in this policy have the same meaning as those in the Huobi Chat software license and service agreement. If you have any questions, please contact us.

1、The information we collected

We collect only the information necessary to implement the product functions, based on the principles of legality, justification and necessity.

1.1 information you proactively provide when using our services

1.1.1 information you fill out when registering an account.

For example, the nickname and phone number you filled in when registering for Huobi Chat.

1.1.2 the information you upload when using the service.

For example, you are using Huobi Chat to upload avatars.

1.1.3 the information you submit when you pass through our customer service or attend our events.

For example, the questionnaire you filled out when you participated in our online activities may include your name, phone number, home address and other information.

Some of our services may require you to provide specific personal sensitive information to enable specific functions. If you choose not to provide this information, you may not be able to use the specific functions in the service normally, but it does not affect your use of other functions in the service. If you voluntarily provide your personal sensitive information, you agree that we handle your personal sensitive information according to the purpose and manner stated in this policy.

1.2the information we get when you use the service

1.2.1 log information.When you use our service, we may automatically collect relevant information and store it as service log information.

(1) the equipment information.For example, information such as device model, operating system version, unique device identifier, battery, signal strength, etc.

(2) the software informationFor example, the software version number, browser type. To ensure the security of the operating environment or provide the services required, we collect information about the mobile applications and other software you use.

(3) the IP address.

(4) the service log information. For example, you can search and view information, service failure information, referral web sites and other information when using our services.

(5) communication log information.For example, the account, time and duration that you used to communicate when using our service.

1.2.2 location information.When you use location-related services, we may record the location information of your device in order to provide relevant services for you.

(1) when you use the service, we may through the way such as IP addresses, GPS, wi-fi, or base station for your location information;

(2) you or other users in the use of the service provided by information may contain your geographical location information, such as account information provided by you may contain information of your region, you or others to share pictures contain geography markup information;

1.2.3 other relevant information. In order to help you better use our products or services, we will collect relevant information. For example, we collected friends list, group list information, acoustic feature value information. To ensure that you can contact people you know when using our service, if you choose to enable the import address book function, we may encrypt the name and phone number of your contact person and only collect the encrypted information.

1.3information Shared by other users contains your information

For example, other users may post photos or share video with your information.

1.4 information obtained from third-party partners

We may get information that you generated or Shared when using third-party partner services. For example, if you use the Huobi Chat account to log in to the third-party partner service, or if you use the third-party partner service account to log in to Huobi Chat, we will get the name, login time or login time of the third-party partner service to facilitate your authorization management. Please read the user agreement or privacy policy of the third-party partner service carefully.

2、How do we use the information we collect

We strictly abide by the provisions of laws and regulations and the agreement with users, and use the information collected for the following purposes. If we use your information for more than the following purposes, we will explain it to you again and ask your permission.

2.1 provides services to you.

2.2 meet your personalized needs. For example, language Settings, location Settings, personalized help services.

2.3 product development and service optimization. For example, when our system fails, we record and analyze the information generated during system failures to optimize our services.

2.4 security. For example, we will use your information for authentication, security precautions, anti-fraud monitoring, archived backup, customer security services, and more. For example, security software you download or install can detect malicious programs or viruses, or identify fraud information for you.

2.5 evaluate and improve the effectiveness of our advertising and other promotional and promotional activities.

2.6 management software. For example, software certification, software upgrades, etc.

2.7 invite you to participate in the survey on our services.

In order to give you a better experience, improve our service or other purposes agreed by you, we may use the information collected through certain services for our other services, subject to relevant laws and regulations. For example, use the information you have when using one of our services to show you personalized content or advertising in another service, for user research analysis and statistics, and so on. To ensure the security of the service and help us better understand how our application is running, we may record relevant information, such as how often you use the application, failure information, overall usage, performance data, and the source of the application. We will not combine the information we store in the analytics software with the personal identity information you provide in your application.

3、Information you share

You can share your information with your friends, family and other users through our service. Please note that this may include your personal identity information, personal property information and other sensitive information. Please consider carefully disclosing your personal sensitive information.

4、How do you manage your information

4.1 you can access, modify and delete the personal information you provide during the use of our services or contact us in accordance with the notification guidelines. The scope and manner in which you access, modify, and delete personal information will depend on the specific services you use. For example, if you want to stop sharing your geo-location information when using location-based services, you can stop sharing by turning off your mobile location, software and hardware service providers and communication service providers off. Please read the guidelines carefully.

4.2 we will collect and use your information in accordance with this policy only to realize the functions of our products or services. If you find that we have violated the provisions of laws and administrative regulations or the agreement of both parties to collect and use your personal information, you can ask us to delete it. If you find that your personal information collected and stored by us is wrong, you can also ask us to correct it. Please contact us through the contact information listed in this policy.

4.3 when you access, modify and delete relevant information, we may require you to authenticate to guarantee the security of the account.

4.4 please understand that we may not be able to meet all your requirements due to technical limitations, legal or regulatory requirements, and we will respond to your request within a reasonable period of time.

5、The information we share

We follow laws and regulations to impose strict restrictions on the sharing of information, such as:

5.1with your prior consent, we may share your personal information with third parties;

5.2only to achieve the purpose of external processing, we may partner with a third party (the third party service providers, contractors, agents, and application developers, for example, on behalf of the communications we send email or push notification service providers, to provide us with location map service provider) service (they may not be located in your field to share your personal information, let them according to our instructions, privacy and security of privacy policy and other relevant measures to process the information for us, and for the following purposes:

5.2.1 provide our services to you;

5.2.2 achieve the purpose described in the section "how we use the information collected";

5.2.3 perform our obligations and exercise our rights under the Huobi Chat software license and service agreement or this policy;

5.2.4 understand, maintain and improve our services.

5.3with the sustainable development of our business, when a merger, acquisition, transfer of assets in the deal led to share your personal information to third parties, we will inform you related through push notification, announcement and other forms, in accordance with the laws and regulations and not less than the standard required by this policy to continue or ask for new managers continue to protect your personal information.

5.4the information collected will be used for big data analysis. For example, we use the information collected for analysis to form city heat maps or industry insight reports that do not contain any personal information. We may publicly disclose and share with our partners information that is statistically processed and does not contain identifying content to understand how users are using our services or to educate the public about the overall usage trends of our services.

5.5we may disclose your personal information for the following purposes:

5.5.1 comply with applicable laws and regulations and other relevant provisions;

5.5.2 compliance with court judgments, orders or other legal proceedings;

5.5.3 comply with the requirements of relevant government agencies or other statutory authorized organizations;

5.5.4 we have reasons to believe that we need to comply with relevant laws and regulations;

5.5.5 for the purpose of implementing the relevant service agreement or this policy, safeguarding social and public interests, and protecting the personal and property safety or other lawful rights and interests of our customers, us or our affiliates, other users or employees.

6、Information we may send you

6.1information push

When you use our service, we may send you E-mail, SMS, information or push notifications. You can follow our instructions to select unsubscribe on the device.

6.2service-related announcements

We may issue service related announcements to you when necessary (for example, when a service is suspended due to system maintenance). You may not be able to cancel these service-related, non-advertising announcements.

7、Where and when to store information

7.1where information is stored

We comply with laws and regulations to store the user's personal information in places where laws and regulations permit.

7.2 term for information storage

In general, we only retain your personal information for the shortest time necessary for the purpose. However, in the following cases, we may change the storage time of personal information as required by law:

7.2.1 compliance with applicable laws and regulations and other relevant provisions;

7.2.2 for compliance with court judgments, orders or other legal proceedings;

7.2.3 compliance with the requirements of the relevant government authority or statutory authority;

7.2.4 we have reasons to believe that relevant provisions such as laws and regulations should be observed;/p>

7.2.5 use reasonably necessary to enforce the relevant service agreement or this policy, to safeguard the public interest, and to protect the personal and property safety or other lawful rights and interests of our customers, us or our affiliates, other users or employees.

When our products or services cease operation, we will notify you in the form of push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period of time。

8、Information security

We provide security for your information to prevent loss, misuse, unauthorized access or disclosure.

8.1we strictly observe laws and regulations to protect users' communication secrets.

8.2we will use a variety of security measures within a reasonable level of security to secure the information. For example, we use encryption (for example, TLS, SSL), anonymization, and other means to protect your personal information.

8.3we establish a dedicated management system, process and organization to ensure information security. For example, we strictly limit the scope of people who have access to information, require them to comply with confidentiality obligations and conduct reviews.

8.4 in the event of a security event such as personal information disclosure, we will initiate an emergency plan to prevent the expansion of the security event, and inform you in the form of push notifications, announcements, etc.

9、Protection of minors

We attach great importance to the protection of minors' personal information. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian before using the service of Huobi Chat. If you are the guardian of a minor, please contact us if you have any questions about the personal information of the minor under your custody.

10、Scope of application

This policy applies to all our services. However, certain services have specific privacy guidelines/declarations that more specifically describe how we handle your information in the service. If there is any inconsistency between this policy and the privacy guidelines/statement of a particular service, please refer to the specific privacy guidelines/statement.

Please note that this policy does not apply to services provided by other companies or individuals. For example, you can log into services provided by other companies or individuals by using the Huobi Chat account.

Your use of such third party services is subject to its privacy policy (not this policy), and you need to carefully read its content.


We may revise the policy in due course. If such change will result in the substantial derogation of your rights under this policy, we will notify you by means of a prominent post on the page before the change takes effect. In that case, you agree to be bound by the revised policy if you continue to use our services.